Dale Hufford
Security Doesn't Have To Be Complicated
Making Security Less Boring, One Customer At A Time
Driving Enterprise Success Through Strategic IT & IAM
Experienced Technical Account Manager | Cybersecurity | Hybrid Cloud | Customer Growth
I help enterprises maximize the value of their IT investments through strategic account management, focusing on cybersecurity, IAM, and hybrid cloud solutions
Results-driven Technical Account Manager with 20+ years of experience delivering enterprise IT solutions and driving strategic customer success across cybersecurity, IAM/PAM, and hybrid cloud infrastructure. Adept at leveraging AI tools like ChatGPT and other AI-driven tools to streamline documentation, automate technical analysis, and enhance service delivery.
Skilled at aligning technical roadmaps with business goals to maximize value, reduce churn, and accelerate growth. Proven success managing multi-million-dollar enterprise accounts, leading quarterly based reviews (QBRs), and fostering cross-functional collaboration to ensure seamless service delivery. Combines deep technical expertise with a consultative approach to drive adoption, retention, and revenue expansion in regulated environments, and aligns AI-powered insights with client goals to accelerate product adoption and retention.
What I do
Driving enterprise success by aligning IT strategy with business goals through expert account management and deep technical insight.
Strategic Account Leadership
Manage multi-million-dollar enterprise relationships with a focus on adoption, retention, and growth.
Cybersecurity & IAM Expertise
Deliver secure, scalable Identity and Access Management solutions in complex, regulated environments.
Technical-Focused Consulting
Bridge business needs with technical execution to drive real-world outcomes across hybrid cloud infrastructure. Integrate AI tools into internal workflows reducing manual effort by 40% and improving turnaround
Identity & Access Management (IAM/PAM)
Design, implement, and support IAM and Privileged Access Management solution. Help Organize Control Access, reduce risk, and meet compliance across hybrid environments.
Hybrid Cloud & Infrastructure Expertise
Support organization with architecture, integration, and management of hybrid IT environments. Enable secure and seamless access between on-premise systems and cloud platforms.
Customer Success & Retention
Drive adoption, minimize churn, and uncover expansion opportunities by acting as a trusted advisor. Focus on measurable outcomes that demonstrate long-term value and ROI.
My Experience
2023 – Present
Delinea Corporation
Technical Account Manager
As a Technical Account Manager at Delinea, I work directly with enterprise clients to ensure they get the most out of their cybersecurity solutions. I focus on driving platform adoption, solving complex technical issues, and aligning our technology with each client’s business goals. As a key contributor to a $6M+ pipeline, I consistently exceed revenue targets and lead executive reviews that enhance engagement and satisfaction. My role is all about building trust, creating value, and helping clients grow securely.
2019 – 2023
Delinea Corporation (Formerly Centrify)
Professional Services Consultant
Before moving into account management, I was focused on designing and implementing IAM and PAM solutions tailored to each client’s security needs. I handled everything from planning and configuration to integration and training. Working with *NIX systems, Active Directory, and compliance-focused infrastructure, I became a trusted advisor to organizations looking to modernize and secure their environments.
2015 – 2019
IGT
Systems Engineer II
At IGT, I was part of the team that delivered and supported proprietary casino systems worldwide. I managed virtual environments using VMware, administered Windows and SQL servers, and ensured smooth deployments in highly regulated industries. I also worked closely with compliance teams and authored support documentation that helped streamline operations.
2011 – 2015
Advanced Office Systems
Senior Systems Engineer
At Advanced Office Systems, I led IT strategy and infrastructure projects for a range of clients as part of a managed services team. I completed more than 50 Exchange-to-Office 365 migrations with zero data loss and automated large portions of the process to boost efficiency. From deploying hundreds of servers to maintaining 95%+ uptime, my goal was always to deliver reliable, scalable solutions that met evolving business needs.